Account & privacy requests

Contact our support team

Email info@dubaisyndicate.com from your registered email address if possible. Use the subject Account deletion request and include your name and member number if known. Members, job seekers and visitors may use this route; an account or member number is not required to make a privacy request.

You may also contact us on WhatsApp. For your security, our team will verify your identity before changing or deleting an account.

If you no longer have access to your registered email, ask for alternative identity verification. Do not send passwords, payment-card details or identity documents in your initial message. We will ask only for proportionate information and arrange a suitable channel if further evidence is needed. WhatsApp/Meta processes messages sent through WhatsApp under its own terms.

You do not have to close your account

You can instead request access or a copy, correction, eligible data transfer, restriction, deletion of particular records, withdrawal of consent, an objection to direct marketing or an automated decision, or human review. State which request you want. To remove public visibility, ask for both directory delisting and public-profile unpublishing: these are separate controls. Marketing withdrawal is separate from account closure.

What happens next

Our team will acknowledge your request, verify your identity as needed and explain any specific legal requirement or documented claim that justifies retaining limited information. We will confirm when the requested account closure and eligible data deletion are complete.

This is a manual request flow, not an automatic deletion button. Our internal targets are acknowledgement within 3 working days and a substantive response within 30 calendar days of receipt. These are service targets, not statutory UAE PDPL deadlines. We will explain delays, any additional checks and the next review date; applicable legal requirements take precedence. Article 13 information requests are free of charge.

What is deleted

After verification and approval, our team checks eligible profile/contact information, Google account links, sessions and device/push registrations, KYC uploads and archives, chat/enquiry records, leads/referrals, applications, support and networking records. A database-account deletion alone is not proof that files, email copies or provider records have been erased. We will identify what was deleted, anonymised or retained and why.

Permanent member deletion also removes related networking connections, notes, tasks and requests, including the connection's entry in the other member's notebook. Safety reports and transaction/dispute evidence require separate review. A specific legal obligation or documented claim may require limited retention; there is no blanket exception for all account data.

Backups are not changed immediately, and search engines or other people may retain copies of previously public profiles. Eligible active-profile deletion within 30 days after verified closure approval and backup expiry within 90 days of backup creation are proposed operational targets, not verified automatic deletion. The proposed category-by-category periods, legal-hold exceptions and provider limitations are set out in our Privacy Policy.

Concerns, complaints and security incidents

If you disagree with our response, ask the same contact for a privacy review. You may also complain to the UAE Data Office under the applicable process; see the official UAE PDPL. We do not claim that a DPO has been appointed: this contact is our operational privacy contact while the DPO assessment is confirmed.

For a suspected data breach, email the same address with the subject Privacy incident. Describe the issue and time without forwarding exposed documents or credentials.